Interview and consultation
Prior to booking service from AH our representative will arrange a convenient time to meet with
owner and pet(s). This allows everyone to become acquainted and for us to meet your pet(s) and answer any questions or
allay any concerns you may have. At that time we will go over the Policies and Procedures, contracts, instructions, complete
forms, and acquire keys. For dogs, it is highly recommended that you allow the representative a brief opportunity to walk your
dog outside of your residence at that time.
Reservations must always be confirmed in person during the initial consultation or on the telephone. We cannot
accept an answering machine message as a reservation. This way your pet(s) will not be left alone. Generally, we ask that you
give us a minimum of one week notice for services required. You may call during business hours and inquire about openings,
but availability is on a first come, first served basis . The more notice we have, the better chance you have of booking your
dates. Should your return date be extended, we pledge that every effort will be made to continue services provided that you
have contacted us . An extra fee will be charged for any emergency sits or walks. Again, this is why we encourage clients to
leave keys with us rather than leaving them locked in the house after the last visit. In addition, reservations may only be
made by calling the AH business phone between 9 am and 9 pm, Monday-SUN. Individual walkers or
sitters, other than the company owner, may NOT take your reservation during an already scheduled walk or visit.
Daily dog walks are performed typically between the hours of 10:00 am and 4:00 pm. Every effort will be made to
arrive at your residence at the time agreed to at booking. We allow a 60-minute window in case there is an emergency or
delay. During inclement weather, you may call our business phone and our message will indicate if we are on schedule.
Payment for daily dog walking services is expected weekly on the first day of weekly contract. AH reserves
the right to refuse service for non-payment. Services will continue as soon as payment is made.
A minimum of two weeks notice is required for Pet Taxi services. Our Pet Taxi will drop off and pick up your pet(s)
from the vet or groomer. We will not wait with the pet(s). You are encouraged to notify your vet or groomer that someone other
than the pet owner will be dropping off and picking up. You may choose to leave a check for the vet or groomer with the
hounds unleashed representative if you require pet taxi services in addition to regular walking or sitting services , however,
your best solution would be to make arrangements for payment directly with the vet or groomer.
Vacation/travel care for your pet(s) is commonly referred to as pet sitting. All services agreed to in the contract and
profiles will be provided. When we enter your home, we will first look for signs of damage or intrusion. You may call AH between the hours of 9:00 am and 7:00 pm (CST) daily to check on your pet(s). Emergencies should be addressed
without regard to specific time. We will respond to your call as soon as we are able. Call us when you return home from
your trip so that we can assure the safety and well-being of your pet(s).
Dogs -dog sitting is done three times daily between 7 and 9 am, 4 and 6 pm, and 8 and 9 pm.
Cats and small animals -other pets require only one visit per day, between 9 am and 3 pm
Puppies -typically we do not offer pet sitting services for puppies under 6 months old due to the amount of care
needed though for an additional cahrge we may consider
First time clients will be required to pay all fees at the initial consultation in order to secure dates. For all others, a 50%
deposit will be required to secure dates of service and must be received by AH within 5 business days of your
trip. Exceptions can be made for emergency or last minute business travel. The balance is due within 5 business days of the
last scheduled day of the visit. EXCEPT for holiday periods, cancellations may be made up to 3 days in advance of scheduled
first visit. After that period, a cancellation fee will be charged of 25% If the cancellation is made 2hr prior to arrival a 35% charge is in effect of the total of reservations.
collars, leashes, and tags
AH representatives will be more than happy to use your leash when they walk your dog. If you forget
to leave one out for us, we will have one available. We will also have a collar to place on your dog while walking her if you are
out of town. The tag states that your pet is being cared for by hounds unleashed and includes our phone number. We feel
this is a very important part of our service should your dog(s) get loose while you are unavailable. We would also encourage
owners of outdoor cats to include our tag on the cats collars.
There will be a $15 delivery fee, in addition to reimbursement, if pet sitter needs to pick up more supplies for your
pet(s). Please remember to have an adequate supply of food, litter, bedding, medication, etc. on hand for your pets needs.
return check charge
Client agrees to pay a $25 fee for each check returned by the clients bank regardless of the reason.
There will be a $10.00 fee in addition to regular per visit or travel care fee charged for services on the following
holidays: New Years Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and
New Years Eve. All deposits for these holidays are NON-REFUNDABLE including any visits that are part of the same
AH will retain one key at the time of contract signing. Your key will then be returned to you within
ten days of the end of the contract period for first time clients, unless you intend to use our services on a continual basis . It is
suggested that pet sitting and vacation care clients enroll in our Quik-Key program for their future needs. Quik-Key enrollment
fees are a one-time $5 fee to handle processing. AH agrees to keep your keys locked in a safe place and in
an area separate from your Client Profile. We will not agree to pickup or leave your keys in a secret place on your property
or with a neighbor. If a client wants their keys returned, a fee of $5 will thereafter be assessed for key pickup and drop-off on
future bookings. client initial _________
access to home
We understand that you may have relatives, neighbors, cleaning or repair services that could have access to your
home while you are away or at work. hounds unleashed is not responsible for any damages incurred to your home or pet by
said persons or businesses. Please notify us if there will be anyone else having access to your home. We also reserve the
right to decline services if you have made arrangements for someone else to care for your pet(s) while we are doing the
AH will not be held liable for free-roaming outdoor pets or pets left in backyards in the event of
illness, injury, loss or death. It is highly advisable that all pets wear appropriate ID and that they remain inside your home or
confined for their own safety and well-being in your absence. client initial _________
It is the pet owners sole responsibility to pet-proof any areas of the home and/or property to which the pet has
access. This includes thoroughly inspecting fences, gates, latches, doors, screens and other devices meant to keep your pet
inside and away from areas you deem off-limits. The pet sitter does not assume and has no liability for any injuries the pet may
sustain while in its own home/property.
Client signature Date
AH representative Date